Think about the last time you took a real road trip. Not a commute, but an actual journey with people you care about. Remember how different it felt when you hit construction, got stuck in traffic, or took a wrong turn?

Instead of rage and frustration, there was conversation. Instead of isolation, there was connection. The same obstacles that would ruin a commute became part of the story, part of the adventure.

Pain works the same way.

We think we're having the same conversation.

We're not.

You're speaking rapport. They're speaking report. Or maybe it's the other way around. Either way, you're both frustrated, both convinced the other person isn't listening, both certain you're right.